Support

Request software support for Cedars-Sinai's Cardiac Suite.

End User Name(Required)
Authorized Contact name and Title(Required)

Product

Features Purchased(Required)
List all the features purchased with the license.
Did you purchase the software directly from Cedars-Sinai or a reseller?

Issues

Full text and error code numbers from any of the error messages.
MM slash DD slash YYYY
Did the function work previously?

Is the problem reoccurring?

Did any events or changes occur during the timeframe in which the problem first occurred?
What resolutions or troubleshooting steps have been tried and what were the results?
Drop files here or
Accepted file types: jpg, png, pdf, zip, txt, Max. file size: 5 MB, Max. files: 5.
    Attach any supporting files including log outputs, screenshots, or zip files.

    Exclusions.

    The Technical Support Services specifically exclude the following:

    A. Support for a version of the Software other than the current or immediately prior version;
    B. Efforts to restore a release of the Software beyond the current or immediately prior version;
    C. Efforts to restore End User’s data;
    D. Support for third party products;
    E. The provision of on-site support services;
    F. The provision of support services where hardware, tools or software other than those supplied or approved by CSMC have been incorporated with the Software;
    G. The provision of support services for hardware damaged by or hardware failures caused by End User;
    H. The import or export of End User data;
    I. The creation or modification of custom business rules or reports;
    J. The support of custom modifications to databases, active server pages, or other code, components or programs;
    K. The provision of support services for problems that cannot be reproduced in running the Software in a configuration set forth in CSMC’s specifications; and
    L. The provision of support services to End User’s customers, agents or vendors.