Exclusions.
The Technical Support Services specifically exclude the following:
A. Support for a version of the Software other than the current or immediately prior version;
B. Efforts to restore a release of the Software beyond the current or immediately prior version;
C. Efforts to restore End User’s data;
D. Support for third party products;
E. The provision of on-site support services;
F. The provision of support services where hardware, tools or software other than those supplied or approved by CSMC have been incorporated with the Software;
G. The provision of support services for hardware damaged by or hardware failures caused by End User;
H. The import or export of End User data;
I. The creation or modification of custom business rules or reports;
J. The support of custom modifications to databases, active server pages, or other code, components or programs;
K. The provision of support services for problems that cannot be reproduced in running the Software in a configuration set forth in CSMC’s specifications; and
L. The provision of support services to End User’s customers, agents or vendors.